To comply with directives from local and state Departments of Health,
WE ARE RESTRICTING ALL VISITATION at our skilled nursing facility at this time.
Independent living residents over age 65 are asked to self-isolate.

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UPDATED 5/26/2020

Letter to Friends of Rolling Fields

I reach out today to share many updates with you.

On May 11, 2020, the Heritage Ministries Board of Directors confirmed me to lead as permanent President and CEO for Heritage and its affiliates. I am honored and blessed to have been chosen to lead Heritage through this unprecedented time, and look forward to working with each member of our staff as we continue to promote Hope, Dignity, and Purposeful Living to all those entrusted to our care.

I began my career with Northwest Bank, a ten billion dollar corporation, for over twenty years, prior to joining the Heritage organization, where I have most recently served as the Vice President of Marketing, Development, and Sales. I truly believe in giving back, and have been an active member of the community throughout the years, with involvement ranging from Chautauqua Leadership Network, PTA, St. Susan Center, Family Services, and the Bemus Point United Methodist Church. My husband, Jason, and I reside in Bemus Point, NY, along with our four children, Allison, Brennan, Madelynn, and Michael in Bemus Point. We are active members of the Bemus Point United Methodist Church.

Additionally, Jeremy Rutter, Heritage Vice President of Skilled Nursing Operations and Executive Director of Hearthstone Communities, a Heritage senior living community in Woodstock, IL, has been named Chief Clinical Officer of our organization. He previously served Heritage as the Administrator of Record at The Village in Gerry, NY and Administrator at The Park in Jamestown, NY, two Heritage rehab and skilled nursing communities.

It has now been over two months since our skilled nursing and assisted living facilities have been closed to visitors. Staff are being monitored daily upon arrival for work, continue to wear surgical masks, and are now wearing eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. We continue to regularly monitor residents for symptoms throughout day.

The health and safety of our staff and residents are of the utmost importance. As we have been directed to move into mandated testing for all employees by Governor Cuomo’s office, we needed to determine how we could implement that efficiently, while complying with all regulations, and preventing any impact to resident care. Our COVID-19 response team is committed to acting in the best interest of all staff and residents.

As a result, Heritage skilled nursing and rehabilitation communities in Chautauqua County temporarily ceased all admissions effective Tuesday, May 19, 2020, in response to the New York State mandate to test all nursing home employees for COVID-19. This temporary admission halt will affect The Village in Gerry, NY, The Park in Jamestown, NY, and The Green in Greenhurst, NY. We will not accept admissions into our skilled nursing communities until we have sufficient test results indicating that our staffing will not be negatively impacted by our compliance with the executive order.

Our COVID-19 task force continues to monitor and implement the ever-changing guidelines and protocols of the CDC as well as local, state, and federal authorities. At this time, the following guidelines have been implemented at all of our communities:

  • Visitation at all skilled nursing facilities, assisted living, and independent living communities are suspended until further notice.
  • Common areas, including handrails and door knobs, are disinfected frequently.
  • Masks are being worn in accordance with local, state, and federal guidelines at each location.
  • Social distancing must be observed at all times.
  • All pet visits continue to be suspended.
  • We continue to discourage any non-essential trips or errands for our independent living residents. We do have a grocery delivery system in place to protect our residents and staff from exposure. If you are interested in using this service, please contact your community directly.

Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities. Phone calls, video chats, and window visits are being arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

In an effort to offer more expedient and transparent communication, we have implemented an auto call system, so all families can be notified immediately, in the event we have a resident with a confirmed positive COVID-19 test. We ask that you send your current email address to questions@heritage1886.org so we may also contact you via email, or call 1-833-623-0162 with any questions.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep them safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

View previous communications below

COVID-19 Update

Dear Residents, Families, and Community Members,

We are grateful to report that as of this writing, none of our Heritage or Heritage affiliated communities have any positive cases of COVID-19. We continue to work diligently to ensure the health and safety of our residents and staff.

As mentioned in my last communication, residents of our skilled nursing facilities are being closely monitored for any signs or symptoms. We continue to check temperatures three times per day. The same is true in our assisted living communities with temperatures being taken twice daily. We continue to reach out to those who reside in our independent living communities to check on their health and have expanded our services to include meal delivery and grocery pick up.

The leadership teams of our communities have completed table top drills and each community currently has the necessary personal protective equipment in place for the safety of our staff, should we have a positive case. In the event of a positive case, each skilled nursing facility has a dedicated location for those individuals. Staff are aware of the procedures that will be followed to assure their safety and to avoid any potential spread throughout the facility.

I want to remind you that we are now going on 18 days since our communities essentially went into a quarantine scenario. All visitation was stopped and all congregate dining and large group activities were discontinued. Staff have been wearing surgical masks anytime they are working in direct care areas. All of these steps have been taken to avoid unknowingly introducing COVID-19 into our facilities.

In addition to the steps being taken to assure the health of your loved ones, our teams are working diligently to provide opportunities for life enrichment and connection with those under our care. Please feel free to contact the appropriate facility if you want to arrange a virtual visit. Additionally, in some of our communities, window visits may be possible.

We have been blessed to receive many donations from the community, and we know that many of you are praying for our residents and staff. Words cannot express how important your support is to our care teams! We continue to seek God’s supernatural protection for our residents, staff, and communities.

Sincerely,
David Smeltzer
Heritage President and CEO

UPDATED 3/19/2020

Letter for Skilled Nursing

Residents, Families, and Friends of Rolling Fields,

I am glad to be able to reassure all of our residents, staff, families and friends at this time that all of our facilities still do not have any confirmed cases of Coronavirus. We have followed all of the guidelines put into place by local, state and federal departments and organizations and are confident we are as prepared as we can be to deal with this pandemic as it continues to grow in our regions. In an attempt to keep families well aware of the most recent recommendations by regulatory bodies, below are some of the most recent directives:

  • No Visitation – Multiple agencies have prohibited all visitation to Skilled Nursing facilities and Assisted Living/Enriched Housing Facilities. We continue to diligently work to ensure we have sufficient and effective methods of communication in place so residents can communicate with their families during this time.
  • No Communal Dining – The Federal Government has prohibited communal dining in the Skilled Nursing Setting. While there are a few exceptions to this as medically necessary, all meals in our Skilled Nursing and Assisted Living/Enriched Housing Facilities are being served to our residents in the comforts of their room. We are enlisting all of the staff we can to ensure everyone has the assistance they need to eat and continue to receive the nutrition they need to stay healthy.
  • No Group Activities – A directive has also been given by the Federal Government to prohibit all group activities. Our residents need just as much if not more socialization during this period so all of our activity and facility staff are working together to ensure residents have individual activities to do, and remain actively engaged.

While these are just a few of the near overwhelming guidelines and precautions we are facing, I wanted to ensure all of our residents, families, friends and employees that Rolling Fields is continuing to put the safety of our residents at the forefront of everything we do. I would encourage you to continue to check our Facebook page and websites for important updates.

Rolling Fields has had the pleasure of serving members of our community throughout its history. There have been trying times in the past and there will be many more difficult times in the road ahead. The constant during that time has been the unwavering support of our residents and their families, the dedication and passion of our employees, and God’s faithfulness in every situation. As we expect this virus to have even more of a direct impact on our communities in the coming weeks, we will continue to need that same dedication, support and prayers to ensure the health and wellbeing of all of those entrusted to our care.

Sincerely,
Mark Smeltzer
Regional Manager Skilled Nursing Operations

UPDATED 3/18/2020

Letter to Friends of Rolling Fields

As COVID 19/Coronavirus is an ever-changing, fluid situation, we want to provide an update of new restrictions that will be implemented immediately. These are in addition to the steps we outlined in our letter to you last week. Please know, our response team is diligently monitoring updates and recommendations from local, state, and federal agencies on an hourly basis and will make any necessary changes to continue to ensure the health of our residents.

Effective immediately*:

  1. We will be offering grocery delivery services to our independent living residents to help mitigate risk by reducing your off-site travel
  2. At this time, we are asking for non-medically necessary visitation to stop. In the case of essential visitors, a screening form must be completed. Any exceptions to the screening or this practice will be at the sole discretion of the facility administrator
  3. At this time, we are asking our residents to adopt the following best practices and guidelines as they have been communicated from various governmental bodies:
    1. Avoid group gatherings over 10
    2. Self-isolation if over the age of 65
    3. Reduce unnecessary travel and appointments
    4. Utilize grocery delivery service as offered above
    5. If you must leave the building, a screening form must be completed upon re-entry
    6. There will be no group dining; meals will be delivered to apartment residents
    7. No group activities
    8. IL residents in cottages or homes may order take-out meals which can be picked up outside the main entrance if applicable

At this time, there continues to be NO confirmed or suspected cases of COVID-19 in any of our communities. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local health departments, and we will continue to adjust our policies and procedures as needed. The facilities will continue to reach out to families with any changes as able, and we encourage you to monitor our websites and Facebook pages for the latest facility information. Administrators will also be communicating updates as they occur.

We are committed to the safety and well-being of our residents and have put these measures in place to keep our residents safe. Please do not hesitate to reach out to the facility with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our residents and families well informed of these changes. Working together, we can minimize the impact of this virus on our community and continue to promote Hope, Dignity, and Purposeful Living to each and every resident in our care.

*Please note, these guidelines are specifically for independent living residents, and do not apply to other levels of care.

Sincerely,
Lisa Haglund
Vice President of Marketing, Sales, and Development
On behalf of the Heritage Leadership Team

UPDATED 3/13/2020

Letter to Friends of Rolling Fields

Dear Friends of Rolling Fields,

As you are aware from news reports, there are confirmed cases of Coronavirus/COVID-19 occurring in our state. Heritage Ministries along with Rolling Fields is committed to taking the appropriate steps and precautions in order to keep our elders and care partners safe. Although there are no suspected or confirmed cases here in our immediate community at this time, we are taking proactive steps to prevent the spread of COVID-19 among our residents and staff. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local Health Departments, and we will continue to adjust our policies and procedures as needed.

Taking into account suspected confirmed cases from the surrounding areas and guidance from Pennsylvania State Department of Health and other regulatory bodies, we are restricting all visitation at our Skilled Nursing Community at this time. We are actively trying to reach out to families personally to inform them of this change. The facilities will continue to reach out to families with any changes as able but encourage you to monitor our website and facebook page for the latest facility updates.

All community care partners are working on systems to be able to allow family members to communicate with their loved ones via telephone or video conferencing. Please contact the community to have them assist in setting up specific times so we can ensure all residents and families have the ability to do so.

Our Community is now limiting larger gatherings of care partners and elders and keeping them to small groups at this point to limit possible exposure. Our activity and dining service care partners are working with other care partners to ensure we are still promoting each elders’ highest well-being and making all of their nursing and non-nursing related needs continue to be met daily.

Heritage Ministries along with Rolling Field is committed to the safety and well-being of our elders and has put these measures in place to first and foremost keep our elders safe. We have a team in place that is diligently monitoring news updates and guidance from local, state, and federal agencies on an hourly basis and will make any necessary updates to continue to ensure the health of our elders. Please do not hesitate to reach out the community with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our elders and families well informed of these changes. Working together, we can minimize the impact of this disease on our community and continue to promote Hope, Dignity, and Purposeful Living to each and every resident in our care.

Sincerely,
Mark Smeltzer
Regional manager of skilled nursing operations

UPDATED 3/13/2020

Visitation Update

To comply with directives from local and state Departments of Health, WE ARE RESTRICTING ALL VISITATION at our skilled nursing facilities and assisted living communities at this time. Visitation hours for independent living communities are 10am to 7pm.

 

UPDATED 3/10/2020

Statement from Rolling Fields
Regarding COVID-19

Tonya Moyer, administrator at Rolling Fields Elder Care, a Heritage rehabilitation and skilled nursing community in Conneautville, PA, acknowledged this week that Rolling Fields is prepared should COVID-19 coronavirus reach Crawford County.

Moyer stressed that while Rolling Fields currently has NO confirmed cases of the COVID-19 coronavirus, they are taking precautions.

She shared, “At Rolling Fields, our elders and those we serve are our highest concern. The health and safety of both our elders and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. The steps we are implementing are directly tied to the recommendations of the CDC and Pennsylvania Department of Health, and we will adjust our steps if those recommendations change. We are not holding events that bring outside groups of people, and are minimizing large group and outside trip activities to lessen the chance of exposure. Our staff has been well trained in preparation to support our elders.”

Presently, visitors are being limited at Rolling Fields, and any individuals, including vendors and employees are being screened daily before entering a Rolling Fields building. Those who exhibit any symptoms, have recently traveled, or have been near anyone ill with symptoms are not currently being granted entrance.

Rolling Fields and Heritage staff have prepared extensively for any potential cases in the area. Lisa Haglund, Heritage vice president of sales, marketing, and development, explained that she has confidence in the team. “Rolling Fields and Heritage have taken a proactive approach to prevent the spread and transmission of COVID-19 within its communities. Heritage has formed a COVID-19 task force, including experts in the fields of nursing homes, and senior housing, and includes a CDC certified infection preventionist. I have the utmost confidence that this team of experts have prepared Rolling Fields and Heritage to respond in a manner that keep our elders, staff, and families safe.”

UPDATED 3/4/2020

Statement from Rolling Fields
Regarding COVID-19

At Rolling Fields, our residents and those we serve are our highest concern. We would like to assure the public that we currently have no suspected or confirmed cases of COVID-19 (Coronavirus) at Rolling Fields. The health and safety of both our community members and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all.

The steps we are implementing are directly tied to the recommendations of the CDC and the Pennsylvania Department of Health, and we will adjust our steps if those recommendations change.

  • Effective immediately, we are asking visitors to not enter our communities if they are exhibiting any type of symptoms or have recently traveled to any area of concern.
  • We are limiting events that bring outside groups of people to Rolling Fields communities and are minimizing large group and outside trip activities to lessen the chance of exposure.
  • Our staff has been well trained in preparation to support our residents.

We thank everyone for their patience and cooperation. Working together we can minimize the impact of this disease on our community.

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