Oppose PA DOH Regulatory Changes

The Pennsylvania Department of Health has proposed a number of new regulations for nursing facilities. Among them is one that would be particularly detrimental to Heritage Ministries: increasing nurse staffing minimums to ratios that would equal 4.1 nursing hours per patient per day. That’s a number that significantly exceeds the minimum ratio in any other state where we operate. New York, for example, recently increased its ratio to 3.5 nursing hours per patient.

Heritage Ministries is committed to providing outstanding quality of care and we’re proud of our record over these past two very difficult years. At the same time, it’s simply not possible to meet this proposed requirement of 4.1 hours at a time when our industry—and the entire country—is experiencing a labor shortage and other challenges exacerbated by the global pandemic.

We need your help. The Pennsylvania Department of Health is currently seeking public comments on the proposed regulatory changes. We ask that you sign and submit the letter below by June 27 through one of the following options.

1. Email a pre-written message to the Pennsylvania DOH opposing the proposed regulations.

– OR –

2. Download this letter template to send to your legislator.

– OR –

3. Use the message template below.

Copy and paste the text below into an email to send (to RA-DHLTCRegs@pa.gov) or into a document to print and mail.

Pennsylvania Department of Health
301 Kline Village
Harrisburg, PA 17104

Dear Official:

I am writing on behalf of Heritage Ministries, which operates Rolling Fields Elder Care Community in Conneautville, to express my strong opposition to the proposed regulatory change that would require nursing facilities to provide at least 4.1 hours of nursing care per resident per day. Given the current staffing crisis in nursing and every industry, meeting this mandate would place an unsustainable financial hardship on Heritage Ministries.

Rolling Fields and all Heritage Ministries facilities are committed to providing outstanding quality care. I have seen the steps the organization has taken during these very difficult past two years to ensure that it continues to do just that for every resident. Heritage Ministries has provided salary increases to staff in each of the last two years, employee health and mental wellness services, incentive programs, increased PTO, and more to help with staff recruitment and retention. And as a not-for-profit nursing home organization, Heritage pays the costs for more than 50 percent of its residents through its benevolence and will not turn away residents.

All of this requires much more money than Heritage takes in from state reimbursement rates. Penalties that Heritage would incur from not meeting the 4.1 hours of nursing care under the proposed regulations is simply not practical. Without additional funding from the state and other support, Heritage will not be able to meet this threshold.

Rolling Fields provides vital services to its residents, families, and communities and employment opportunities to its staff. I would like to see the Department of Health work with organizations like Heritage to prioritize finding solutions for seniors over penalizing nursing facilities. Please do not allow these regulations to be approved.

Regards,

YOUR NAME HERE
YOUR PHONE NUMBER
YOUR ZIP CODE

Skilled Nursing Resident and Family COVID-19 Information Update

It is always important to for Heritage Ministries to put the safety of resident and staff first and foremost. With that being said, we at Heritage want to make sure that families and residents have up to date information, to assist them with making important decisions regarding the health of their loved ones. As of 5/24/22 the CDC, FDA, and NYS Department of Health (DOH) have updated their definition of “up-to-date” with COVID-19 vaccines. The guidance now recommends a second booster shot for immunocompromised staff and residents and for anyone age 50 and up. Data continues to show that being fully vaccinated and up to date with all vaccine guidance including the second booster is essential for protecting highly vulnerable residents and staff. It really increases your level of protection against severe disease, hospitalization and death with the new variants. We all have seen the deadly consequences of COVID-19 not only in the communities but also how it has affected the nursing home residents and their families.

Heritage will continue to follow up to date guidelines related to infection control practices to keep all residents and staff safe, this includes the CDC, DOH, and CMS guidance.

Currently, because of the risk of unrecognized COVID-19 infections among residents, any resident that is not up to date with all recommended COVID-19 vaccines and are considered new admissions, readmission, (left the facility for >24 hours), or exposed to another resident or staff that is covid-19 positive will  be placed in designated area (admission, unknown zone) to be monitor closely for 10 days to prevent possible spread of virus. New admissions or readmissions that are NOT up to date with COVID-19 vaccinations need to quarantine for 10 full days and complete the testing listed above. Health care providers and families visiting will be required to wear full PPE. If, after the 10 day period the residents have experienced no signs or symptoms of COVID-19, they may be removed from TBP and/or transferred out of the designated area can happen after day 10.  The resident not up to date with all COVID-19 vaccine recommendations must complete transmission-based precautions (isolation) requirements for a minimum 10 full days. Day of first symptom or test positive test date is day 0.

Residents up to date with all COVID-19 vaccine recommendation will not be placed in isolation unless they test positive for COVID-19, but may be subjected to testing. Testing is not recommended for people who have had SARS-CoV-2 infection is the last 90 days, if they remain asymptomatic, including if they have had close contact or a higher-risk exposure. If the resident develops symptoms, at any time after admission, the need for TBP begins again with the date the symptoms started (now considered day 0) and TBP should extend to day 10 using this symptom onset date.

OUTBREAK TESTING – An outbreak is defined by a new COVID-19 infection in any healthcare personnel or resident residing in the nursing home, excluding new admissions admitted with COVID 19. A new COVID-19 infection triggers an outbreak investigation.  Rapid identification and isolation of new cases is critical in stopping further transmission. Residents with signs or symptoms of COVID-19, whether fully vaccinated or not, must be tested immediately. While test results are pending residents will be placed on transmission based precautions. Once test results are obtained, the facility will take the appropriate action based on the results. A RT-PCR should be completed at the time of a negative rapid test of symptomatic residents and sent to local lab for testing. Contact tracing- all residents with connections to the COVID 19 positive employee or resident will be identified.  The exposure period starts 2 days prior to the test date or onset of illness through the employees last day of work or when the resident was placed in quarantine.

REFUSAL OF TESTING – Residents may decline testing. Education on the importance of testing will be done. Any resident who has signs or symptoms of COVID-19 and refuses testing will be placed on transmission based precautions until criteria for discontinuing is met. During outbreak testing, an asymptomatic resident that is up to date with vaccines refuses testing will have increase monitoring/screening for 14 days, must maintain social distancing from other residents, wear a mask ( if tolerated), and practice effective hand hygiene until the procedures for outbreak testing is completed.

Thank you, for your continued assistance with keeping all of our residents and staff safe.

COVID-19 Delta Variant Update

Dear Friend of Heritage,

The COVID-19 pandemic continues to affect people of all ages. Recently, the nation has experienced an increase in the number of COVID-19 positive cases, with the entrance of the new Delta COVID-19 variant. Heritage has always been committed to putting the safety and well-being of those who we both serve and employ, as our top priority. During these challenging times, our entire team is working tirelessly to ensure the safety of your loved one. I cannot begin to thank our staff for all they have done to help our residents and their loved ones. They continue to again and again rise to the occasion, offering help whenever, and wherever, it is needed. They have my undying gratitude and truly are the reason we are #HeritageStrong.

As our teams continue to protect each senior who calls a Heritage community home from this unprecedented illness, I want to personally thank you for your constant patience, support, and understanding over the eighteen months.  While we understand you may feel weary living in the constantly changing world of COVID-19 guidelines, we also know that this battle is not yet over. I also wanted to share with you the practices below that will remain in effect until further notice as we work together to keep those we love safe, healthy, and free from harm.

• All staff and visitors in Heritage independent living, assisted living, and skilled nursing and rehabilitation communities, nationwide, are required to wear face masks at all times. We continue to screen our staff daily and continue to follow all testing guidelines, as required.
• Visitation at all skilled nursing facilities and assisted living will continue to be held as allowed by current Department of Health and CDC guidelines.
• We encourage residents in all communities to wear a mask as they are able, regardless of vaccine status, in accordance with CDC recommendations.
• We encourage our residents, staff, and loved ones to consider receiving a COVID-19 vaccine. Acknowledging that many have concerns and questions, Heritage encourages all residents, their families, and staff to educate themselves on the potential benefits and risks of receiving the vaccine in order to determine which option is right for them. On our website, heritage1886.org/coronavirus, you will find a variety of resources from the CDC to share with your loved ones as you make your decisions.

We continue to seek God’s wisdom and pray for His protection for as we seek to keep each resident and staff member safe, and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO
Heritage Ministries

Update to PA Mask Mandate

The Pennsylvania State Department of Health has announced that the universal mask order will lift at 12:01 am on Monday, June 28 in Pennsylvania.

At this time, our skilled nursing communities in Pennsylvania are still required to follow the COVID-19 guidelines and regulations already in place, as provided by the Department of Health. Our COVID-19 team is working diligently to ensure that as we receive any new guidelines or information we will communicate them quickly to our staff, residents, and families. If you have any questions at all, please email questions@heritage1886.org or contact the administrator of the Heritage community your loved one calls home, and they will be happy to assist you.

Hugs Are Back!

Hugs are back! I am so very happy to finally be able to share some good news. Recent changes to CMS and state department of health guidance have loosened the restrictions on visitation.

While each state has slightly different changes, we can expect increased visitation with the opportunity to hug our loved ones. We have been fortunate to vaccinate 90% of our residents as well as almost 50% of our staff. Our continued focus on vaccination, visitation, and safety will hopefully move us all closer to normal.

For the first time in almost a year, I am hopeful that we will soon see this pandemic behind us. With all that said, I am asking each of you to not let your guard down. COVID is increasing in the community and we are not through this yet.

Please remember to wear your mask, wash your hands, and maintain social distance.

Jeremy Rutter
Chief Clinical Officer,
Heritage Ministries

COVID-19 Update

As we approach the one-year mark of the COVID-19 pandemic, the Heritage COVID-19 task force would like to thank all of the residents and family members who have been so patient and understanding as we navigate through these challenging times.

We continue to take a very proactive approach in preventing and responding to COVID-19. For example, we screen all of our residents and employees every shift for signs and symptoms of COVID-19. We test all of our employees for COVID-19 twice a week at a minimum, with many being tested more often. We test all new residents in our communities three times in their first ten days . We clean and disinfect all of our surfaces every four hours, and utilize electro-static sprayers to ensure maximum disinfection. To date we have vaccinated over 800 residents and over 500 employees. I am hopeful that with this, as well as our advocacy efforts, we will begin to see a return to normal. I ask for your continued support and cooperation through these difficult times, and thank you for the honor of caring for your loved one.

Jeremy Rutter
Chief Clinical Officer,
Heritage Ministries

2020 Year End Letter

Dear Friends of Heritage,

As 2020 draws to a close, we wanted to reach out to you, our residents and families, and thank you for your understanding, support, and most of all, your prayers, during this challenging year. You and your loved ones deserve the very best from us during this difficult time, and our Heritage teams, from chaplaincy to activities and everyone in between, are committed to using love, imagination, innovation, and faith to find ways to encourage and provide hope in the midst of this pandemic.

The COVID-19 pandemic has forced many time-honored traditions and heart-warming gatherings to change drastically this season. As we face those challenges, our Heritage communities, nationwide, have been determined to make the Christmas holiday season extra special.

Our teams are working tirelessly each day to “Bring the Joy” as we create innovative ways for our residents to enjoy meaningful moments, and special memories. In November, we launched a free eCard program to allow family members, friends, and the community to send free cards to their loved ones electronically throughout the year. From our online shoebox Thanksgiving Day Parade, to socially distanced hallway sing-a-longs, community car parades, and recorded holiday performances from area groups televised in our communities, our “Bring the Joy” initiative has helped our residents, staff, and community members to still enjoy traditional activities during a difficult time.

We are working daily to keep our residents safe, loved, and well cared for. We continue to monitor staff daily, and enhanced personal protective equipment is being used as needed in all of our communities to limit transmission of the virus. With the news of an upcoming vaccine for COVID-19, we know you may have many questions. Heritage is working with CVS, Omnicare, and Walgreens to distribute the vaccine to any residents who wish to receive it. We understand that choosing to receive the vaccine is a personal choice, and recently provided all of our residents and families with information to help make that decision. In the upcoming days and weeks community staff will be contacting you and your loved ones to discuss the vaccine, timing and availability further.

Our COVID-19 response team continues to be committed to acting in the best interest of all Heritage residents and staff, monitoring and implementing the constantly changing guidelines and protocols of local, state, and federal authorities. We also continue to advocate with our elected officials for a more reasonable and compassionate approach to visitation.

We understand how difficult this pandemic has been for both you and your loved ones, and thank you again for your patience and understanding. We look to the new year with prayerful hope, and continue to seek God’s wisdom. We pray for His supernatural protection, as we work to keep each resident safe, and to promote Hope, Dignity, and Purposeful Living during these unprecedented times.

Wishing you a Merry Christmas and Happy New Year,

Lisa Haglund
President and CEO

COVID-19 Vaccine Statement

Dear Friends of Heritage,

The COVID-19 pandemic has been one of our nation’s greatest challenges in modern history. For more than nine months, residents of Heritage and senior living communities nationwide, have lived apart from those they love and have been unable to visit each other face-to-face, or experience the warm embrace of a loving hug from a family member. Heritage employees have put their own health at risk daily and have worked tirelessly using love, imagination, innovation, and faith to find ways to encourage and provide hope in the midst of this pandemic while caring for our greatest generation, our seniors.

For months, we have asked you to join us in prayer for an end to the pandemic that has disrupted life in so many ways. As an organization, we are grateful the newly released COVID-19 vaccines are now placing the world’s attention and priority on our most affected populations, our seniors and front-line healthcare workers.

We are blessed beyond measure that our prayers have been heard, and that our seniors and healthcare heroes in our skilled nursing communities will be among the first to be given the option to receive the vaccine. While we remain respectful of the right to choose vaccination, for the first time in almost a year, our most vulnerable population will have an individual choice in how they will fight COVID-19, and we are so appreciative of our local, state, and federal agencies for recognizing this need.

Our communities have partnered with CVS, Omnicare, and Walgreens to distribute the vaccine to staff and residents who wish to receive it, and will be offering multiple clinics. We understand that some people may be concerned about getting vaccinated. The CDC has stated that while these vaccines are being developed as quickly as possible, routine processes and procedures remain in place to ensure the safety of any vaccine that is authorized or approved for use.

We understand that receiving the vaccine is a personal choice each person must decide upon. Acknowledging that many have concerns and questions, Heritage encourages all residents, their families, and staff to educate themselves on the potential benefits and risks of receiving the vaccine in order to determine which option is right for them. Click here find a variety of resources from the CDC to share with your loved ones as you make your decisions. We encourage you to reach out to your healthcare provider with any questions you may have. We will also continue to communicate with you and your loved ones as we receive any information on vaccination options and availability for our assisted living and independent living staff and residents.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe, and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

Visitation Update

Dear Friends of Rolling Fields.

Across the nation, the COVID-19 pandemic continues to affect people of all ages. As we continue the battle against this unprecedented illness, we want to thank you for being understanding of the many changes you have experienced here at Rolling Fields in the past several months. I know that the process has not always been easy, and that life during this pandemic is not without its own unique challenges.

The health and safety of both our Elders and care partners is of the utmost importance, and we are taking action to reduce the risk of exposure for all. The steps we have implemented are directly tied to the recommendations and guidelines of the CDC, and state, local, and federal regulations, and we will adjust these steps if those recommendations change. Our COVID-19 team, comprised of experts in all aspects of senior living, have worked diligently with our employees and vendors to ensure the safety of our Elders and care partners, through the implementation of guidelines in accordance with local, state, and federal guidelines. We have worked with our Heritage communities nationwide on their best practices and experiences to develop comprehensive plans to protect both our Elders and staff.

As the number of positive cases have increased in our region, Rolling Fields has also experienced a direct impact. In the last week, multiple Elders and staff at Rolling Fields have tested positive for COVID-19. At this time, the Elders are in quarantine, and their families have been notified. The COVID-19 positive Elders are cared for in a dedicated COVID-19 unit by dedicated staff who have no interaction with any other Rolling Fields Elders or care partners.

We understand that many of you have expressed concern regarding visitation and seeing your loved one. Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times, through various resident engagement activities, to help all residents stay active and engaged. Phone calls, video chats, and window visits continue to be arranged through the social work and activities departments.

We know you may be very concerned and have questions. We want to first assure you that all of our Elders are safe, loved, and being well cared for. We continue to screen all Elders and care partners daily, with care partners being tested twice weekly, as mandated by the state of Pennsylvania. All potentially impacted areas have been thoroughly cleaned, and enhanced PPE is being used as needed in our communities. We have set up a dedicated email and phone number for any concerns, so if you think of any questions at all, please do not hesitate to reach out to us at questions@heritage1886.org or by calling 1-833-623-0162.

We thank you for your unwavering patience and understanding. We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each Elder safe, and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Jeremy Rutter
Heritage Ministries
Chief Clinical Officer

Visitation Update

Dear Friends of Rolling Fields,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. Staff are monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities receive mandatory COVID-19 testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

We understand that our Rolling Fields families are anxious to see their loved ones. Our staff has worked tirelessly to provide compassionate care and ensure that our residents remain safe, engaged, and loved, while working with families to provide window, Zoom, and Facetime visits during the mandated no visitation periods. While we are thankful for all our staff has done, we know that for many families, the longing to be face to face with their loved one has been one of the most difficult aspects for them during the COVID-19 pandemic. We are so excited to begin welcoming our families back “home” to Rolling Fields.

Rolling Fields will begin allowing for limited visitation on October 7, 2020. Attached, you will find a fact sheet which outlines the requirements and conditions of the limited visitation we are allowed to begin offering as those criteria are met. Please review this prior to visiting. You will notice that there are many changes to what you may have been used to in the past. We understand this may seem extensive, but these mandated requirements are designed to allow our Elders and families to (finally) connect, while still protecting everyone from potential COVID-19 exposure. All visits will need to be prescheduled. Included in these precautions, masks must be worn by visitors at all times, and hugging, kissing, and other physical contact is not allowed under the current visitation policy. To limit any potential exposure, you are also unable at this time to exchange any type of items including gifts or food. However, if you have a special occasion such as a birthday, anniversary, or other event, we want to help you celebrate. Please let us know, and we would be more than happy to provide cupcakes or other treats from Heritage to help make your visit extra special for everyone.

Please contact your community today to schedule your visit. There are a limited number of slots each day, and they may fill quickly. We appreciate your patience and understanding as our staff works to help each family reconnect with their loved ones.

We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our Elders, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each Elder safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

——

Download our posted visitation policies and other documents below:

• Visitor Fact Sheet (preview of fact sheet you’ll receive when you visit)

Visitation Update

Dear Friends of Rolling Fields,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. Staff are monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities receive mandatory COVID-19 testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

We understand that our Rolling Fields families are anxious to see their loved ones. Our staff has worked tirelessly to provide compassionate care and ensure that our residents remain safe, engaged, and loved, while working with families to provide window, Zoom, and Facetime visits during the mandated no visitation periods. While we are thankful for all our staff has done, we know that for many families, the longing to be face to face with their loved one has been one of the most difficult aspects for them during the COVID-19 pandemic. We are so excited to begin welcoming our families back “home” to Rolling Fields.

Rolling Fields will begin allowing for limited visitation on September 7, 2020. Attached, you will find a fact sheet which outlines the requirements and conditions of the limited visitation we are allowed to begin offering as those criteria are met. Please review this prior to visiting. You will notice that there are many changes to what you may have been used to in the past. We understand this may seem extensive, but these mandated requirements are designed to allow our Elders and families to (finally) connect, while still protecting everyone from potential COVID-19 exposure. All visits will need to be prescheduled. Included in these precautions, masks must be worn by visitors at all times, and hugging, kissing, and other physical contact is not allowed under the current visitation policy. To limit any potential exposure, you are also unable at this time to exchange any type of items including gifts or food. However, if you have a special occasion such as a birthday, anniversary, or other event, we want to help you celebrate. Please let us know, and we would be more than happy to provide cupcakes or other treats from Heritage to help make your visit extra special for everyone.

Please contact your community today to schedule your visit. There are a limited number of slots each day, and they may fill quickly. We appreciate your patience and understanding as our staff works to help each family reconnect with their loved ones.

We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our Elders, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each Elder safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

——

Download our posted visitation policies and other documents below:

• Visitor Fact Sheet (preview of fact sheet you’ll receive when you visit)

Rolling Fields Daycare

Effective today, July 13, 2020, the Rolling Fields Daycare program in Conneautville, PA will be closed until further notice out of an abundance of precaution. Our thoughts and prayers are with you and your families. This was not an easy decision, and the health and safety of our Rolling Fields families and staff remains our priority. Please be certain we have your most up to date email and contact information on file by emailing us at questions@heritage1886.org or calling (833) 623-0162.

Working together, we can minimize the impact of this disease on our community.

Sincerely,
Jeremy Rutter
Heritage Chief Clinical Officer
Hearthstone Executive Director

Confirmed Positive COVID-19 Cases at Rolling Fields

Heritage President and CEO, Lisa Haglund, confirmed today that Rolling Fields, a Heritage senior living community in Conneautville, PA, has 5 residents and 17 staff members who have tested positive for the COVID-19 virus in their skilled nursing community.

Haglund stated, “The COVID-19 positive tests were a result of the mandated blanket testing in Pennsylvania for nursing home staff and residents. All residents who have tested positive for COVID-19 are currently asymptomatic and in a quarantined COVID-19 isolation unit at Rolling Fields. Staff who tested positive are currently in quarantine, and will not return to work at Rolling Fields until further notice. All of our families have been notified. In accordance with HIPPA requirements, no further details will be released.”

Haglund shared, “At Heritage, the health and safety of both our residents and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. The steps we are implementing are directly tied to the recommendations and guidelines of the CDC, and state, local, and federal regulations, and we will adjust these steps if those recommendations change. To date, we consider ourselves lucky to have limited our exposure as a result of the pro-active efforts of our staff working in conjunction with our COVID-19 task force.”

Rolling Fields has taken multiple steps to help prevent exposure for residents including restricting all visitors, daily employee and resident health screenings in accordance with CDC guidelines, and no group activities.

She continued, “Our COVID-19 task force has been preparing for this possibility, and we believe our incredible team of care givers is well trained and ready to support our residents.”

Jeremy Rutter, Heritage Chief Clinical Officer, shared words of comfort and encouragement for those concerned about staffing and the safety of employees and residents at Rolling Fields Elder Care, which had 5 residents and 17 staff members test positive for COVID-19 on Monday, July 13.

“The health and safety of our residents and staff is of the utmost importance. At this time, all of our COVID-19 positive staff members have been directed to self-quarantine. They are all currently asymptomatic, and they are in our thoughts and prayers during this difficult time. Half of the staff members who tested positive were not in direct care positions. We are currently working through our staffing projections for care, and at this time, we are confident that our current staffing levels will support the same continued compassionate care our Elders always receive. We understand that there has been some concern over COVID-19 positive staff being informed they must work. While it is within CDC guidelines for asymptomatic COVID-19 positive staff to work specifically in a COVID-19 positive quarantine unit, we have not had to implement this procedure at Rolling Fields , and at this time remain confident that our current staffing levels will support the same continued compassionate care our Elders always receive. We are blessed to have dedicated Care Partners at Rolling Fields, true healthcare heroes, who each day leave their homes and come to work to protect our most vulnerable population, our seniors. We are honored, and thank them for all they do each day to support Hope, Dignity, and Purposeful Living. Because of them, we are #HeritageStrong.”

COVID-19 Update

Dear Friends of Heritage,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. It has now been over three months since our skilled nursing and assisted living facilities have been closed to visitors. Staff continue to be monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities are nowreceiving mandatory COVID-19testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

Our COVID-19 response team is committed to acting in the best interest of all residents and staff. This group continues to monitor and implement the ever-changing guidelines and protocols of the CDC, as well as local, state, and federal authorities, as phases of reopening begin to emerge. We understand that many of you have expressed concern regarding visitation and seeing your loved one. The current reopening phases in many areas where our communities are located allow for small group gatherings. However, skilled nursing and rehabilitation and assisted living communities are held to a different level of regulation. Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities, to help all residents stay active and engaged. Phone calls, video chats, and window visits continue to be arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

At this time, the following guidelines have been implemented at all of our skilled nursing and assisted living communities:

• No group activities.
• No congregate dining.
• Residents who need assistance with eating can be assisted in the dining spaces with no more than two residents per table at least six feet apart.
• No visitors, with the exception of compassionate end of life. Please contact your community directly for information.
• Residents are required to wear a mask while outside of their room (as tolerated).
• Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated).
• Residents are allowed to leave the facility for essential medical appointments, and must wear a mask.
• Residents are not allowed to leave the facility for non-essential reasons (visitation, beauty shop, dining, etc). Exceptions can be made for extenuating circumstances, to be approved by the Heritage COVID-19 team.
• No beautician services in facility.

At this time, the following guidelines have been implemented at all of our Assisted Living Communities:

• No group activities
• No congregate dining
• No visitors with the exception of compassionate EOL (this includes residents visiting other resident’s rooms)
• Residents required to wear a mask while outside of their room (as tolerated)
• Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated)
• Residents are allowed to leave facility for essential medical appointments. Must wear a mask.
• Residents are strongly encouraged not to leave facility for non-essential reasons (visitation, beauty shop, dining, etc).
• Residents are required to quarantine if exposed to a suspected or confirmed case of COVID. Quarantine length will be determined by State requirements.
• No beautician services in facility.

At this time, following additional guidelines apply to Independent Living residents in Illinois, Pennsylvania, and Washington only:

• No group activities.
• No congregate dining.
• Residents required to wear a mask while outside of their room (as tolerated).
• Limit of one visitor per resident per day.
• Visitor must be masked and screened.
• Tours allowed, participants must be masked and screened.
• Moving help limited to two, must be masked and screened.
• Residents can go out of the facility as allowed by state reopening phases. Must wear a mask.
• Residents must self-monitor for symptoms. Report any symptoms to administrator.
• No beautician services in facility.

The following additional guidelines apply to Independent Living Residents in New York State only (*unless services are offered in a building that houses assisted living residents*).

• Residents are required to wear a mask while outside of their room (as tolerated).
• Limit of one visitor per resident per day.
• Visitor must be masked and screened.
• Tours allowed, participants must be masked and screened.
• Moving help limited to two, must be masked and screened.
• Residents can go out of the facility as allowed by state reopening phases. Must wear a mask.
• Residents must self-monitor for symptoms. Report any symptoms to the administrator.
• Beautician services are allowed in the facility.
• Limited to one resident in the beauty shop at a time.
• Both the resident and beautician must wear a mask.
• The entire beauty shop will be disinfected between residents.
• Group activities are allowed.
• All participants must maintain a six foot distance from each other and wear a mask as tolerated.
• Gatherings are limited to 25% of maximum room occupancy, or 25 people, (including residents, staff, and guests) whichever is less.
• Congregate dining is now allowed (diners must maintain a social distance of six feet)
• Limited to 25% of maximum room occupancy, or 25 people, (including residents, staff, and guests) whichever is less.

Additionally, in response to increased rates of COVID-19 transmission in certain states, and to protect New York’s successful containment of COVID-19, the state has joined with New Jersey and Connecticut in jointly issuing a travel advisory for any individual returning from travel to states that have a significant degree of community-wide spread of COVID-19. Based upon Governor Cuomo’s Executive Order 205, issued June 25, 2020, the following states meet the criteria for required 14-day quarantine. This order will apply to anyone interacting with any of our New York state communities.

• Alabama
• Arkansas
• Arizona
• California
• Florida
• Georgia
• Iowa
• Idaho
• Louisiana
• Mississippi
• Nevada
• North Carolina
• South Carolina
• Tennessee
• Texas
• Utah

As more details are made available to us by state and local governments regarding time frames for the reopening of visitation in our communities, we assure you, we will immediately reach out to you with any information. We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,

Lisa Haglund
President and CEO

COVID-19 Update

Dear Friends of Heritage,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. It has now been over three months since our skilled nursing and assisted living facilities have been closed to visitors. Staff continue to be monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities are nowreceiving mandatory COVID-19testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

Our COVID-19 response team is committed to acting in the best interest of all residents and staff. This group continues to monitor and implement the ever-changing guidelines and protocols of the CDC, as well as local, state, and federal authorities, as phases of reopening begin to emerge. We understand that many of you have expressed concern regarding visitation and seeing your loved one. The current reopening phases in many areas where our communities are located allow for small group gatherings. However, skilled nursing and rehabilitation and assisted living communities are held to a different level of regulation. Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities, to help all residents stay active and engaged. Phone calls, video chats, and window visits continue to be arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

At this time, the following guidelines have been implemented at all of our skilled nursing and assisted living communities:

Skilled Nursing and Rehabilitation Communities:

• No group activities.
• No congregate dining.
• Residents who need assistance with eating can be assisted in dining spaces with no more than two residents per table, at least six feet apart.
• No visitors, with the exception of compassionate end of life. Please contact your community directly for information.
• Residents are required to wear a mask while outside of their room (as tolerated).
• Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated).
• Residents are allowed to leave facility for essential medical appointments, and must wear a mask.
• Residents are not allowed to leave the facility for non-essential reasons (visitation, beauty shop, dining, etc). Exceptions can be made for extenuating circumstances, to be approved by the Heritage COVID-19 team.
• No beautician services in facility.

Assisted Living Communities:

• No group activities.
• No congregate dining.
• No visitors, with the exception of compassionate end of life. Please contact your community directly for information.
• Residents required to wear a mask while outside of their room (as tolerated).
• Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated).
• Residents are allowed to leave the facility for essential medical appointments, and must wear a mask.
• Residents are strongly encouraged not to leave the facility for non-essential reasons (visitation, beauty shop, dining, etc).
• No beautician services in facility.

The following additional guidelines apply to independent living residents only:

• No group activities.
• No congregate dining.
• Residents are required to wear a mask while outside of their room (as tolerated).
• Limit of one visitor per resident per day.
• Visitor must be masked and screened.
• Tours allowed, participants must be masked and screened.
• Moving help limited to two, must be masked and screened.
• Residents can go out of the facility as allowed by state reopening phases. Must wear a mask.
• Residents must self-monitor for symptoms. Report any symptoms to administrator.
• No beautician services in facility.

As more details are made available to us by state and local governments regarding time frames for the reopening of visitation in our communities, we assure you, we will immediately reach out to you with any information. We understand how difficult this separation is for you and your loved ones. Our compassionate staff continue to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,

Lisa Haglund
President and CEO

Letter to Residents, Families, and Community Members

Dear Friends of Heritage,

It has now been three months since our facilities have been closed to visitors. Staff are being monitored daily upon arrival for work and have been wearing surgical masks and eye protection to limit the transmission of COVID-19 from potential asymptomatic employees. In several states, our employees, as well as our residents, are being tested for COVID-19. Our New York state employees are now being tested once a week per state mandate.

Our COVID-19 task force continues to monitor and implement the ever-changing guidelines and protocols of the various agencies that have oversight of our facilities. While many states are currently in a phased reopening plan, our guidance comes from the CDC primarily, with other state and federal guidelines. For our nursing homes and assisted living communities, the guidance to reopen will come through the state Department of Health as directed by the CDC. For our independent living communities, we are following CDC guidance for retirement communities. This guidance differs from the state specific guidance that apply to general businesses. As such, what you are hearing in the news about reopening of services may not apply to you and your loved one in a certain level of care.

In accordance with these guidelines, we are still unable to allow for group activities, congregate dining, and visitation. Our teams continue to provide for both the physical and emotional care of those we serve. Phone calls, video chats, and window visits are being arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

We continue to seek God’s wisdom and pray for His supernatural protecting for those whom He has entrusted to our care, as we seek to keep them safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,

Jeremy Rutter
Chief Clinical Officer
Heritage Ministries

Current Visitation Policies

At this time, the following guidelines have been implemented at all of our communities:

• Visitation at all skilled nursing and rehabilitation and assisted living communities continue to be suspended until further notice.
• Common areas, including handrails and door knobs, are disinfected frequently.
• Masks are being worn in accordance with local, state, and federal guidelines at each location.
• Social distancing must be observed at all times.
• All pet visits continue to be suspended.

The following additional guidelines apply to independent living residents only:

• Independent living residents are to follow the phases of reopening as directed by state and local governments in their community. We encourage these residents to continue to follow the best practices of social distancing, and to wear a mask when unable to social distance.
• Independent living residents may not enter skilled nursing and rehabilitation or assisted living communities due to continued visitor restriction.

Download letter to independent living residents
Download letter to assisted living and skilled nursing families

Letter to Friends of Rolling Fields

I reach out today to share many updates with you.

On May 11, 2020, I was confirmed to lead as permanent President and CEO for Heritage and its affiliates. I am honored and blessed to have been chosen to lead Heritage through this unprecedented time, and look forward to working with each member of our staff as we continue to promote Hope, Dignity, and Purposeful Living to all those entrusted to our care.

I began my career with Northwest Bank, a ten billion dollar corporation, for over twenty years, prior to joining the Heritage organization, where I have most recently served as the Vice President of Marketing, Development, and Sales. I truly believe in giving back, and have been an active member of the community throughout the years, with involvement ranging from Chautauqua Leadership Network, PTA, St. Susan Center, Family Services, and the Bemus Point United Methodist Church. My husband, Jason, and I reside in Bemus Point, NY, along with our four children, Allison, Brennan, Madelynn, and Michael in Bemus Point. We are active members of the Bemus Point United Methodist Church.

Additionally, Jeremy Rutter, Heritage Vice President of Skilled Nursing Operations and Executive Director of Hearthstone Communities, a Heritage senior living community in Woodstock, IL, has been named Chief Clinical Officer of our organization. He previously served Heritage as the Administrator of Record at The Village in Gerry, NY and Administrator at The Park in Jamestown, NY, two Heritage rehab and skilled nursing communities.

It has now been over two months since our skilled nursing and assisted living facilities have been closed to visitors. Staff are being monitored daily upon arrival for work, continue to wear surgical masks, and are now wearing eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. We continue to regularly monitor residents for symptoms throughout day.

The health and safety of our staff and residents are of the utmost importance. As we have been directed to move into mandated testing for all employees by Governor Cuomo’s office, we needed to determine how we could implement that efficiently, while complying with all regulations, and preventing any impact to resident care. Our COVID-19 response team is committed to acting in the best interest of all staff and residents.

As a result, Heritage skilled nursing and rehabilitation communities in Chautauqua County temporarily ceased all admissions effective Tuesday, May 19, 2020, in response to the New York State mandate to test all nursing home employees for COVID-19. This temporary admission halt will affect The Village in Gerry, NY, The Park in Jamestown, NY, and The Green in Greenhurst, NY. We will not accept admissions into our skilled nursing communities until we have sufficient test results indicating that our staffing will not be negatively impacted by our compliance with the executive order.

Our COVID-19 task force continues to monitor and implement the ever-changing guidelines and protocols of the CDC as well as local, state, and federal authorities. At this time, the following guidelines have been implemented at all of our communities:

• Visitation at all skilled nursing facilities, assisted living, and independent living communities are suspended until further notice.
• Common areas, including handrails and door knobs, are disinfected frequently.
• Masks are being worn in accordance with local, state, and federal guidelines at each location.
• Social distancing must be observed at all times.
• All pet visits continue to be suspended.
• We continue to discourage any non-essential trips or errands for our independent living residents. We do have a grocery delivery system in place to protect our residents and staff from exposure. If you are interested in using this service, please contact your community directly.

Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities. Phone calls, video chats, and window visits are being arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

In an effort to offer more expedient and transparent communication, we have implemented an auto call system, so all families can be notified immediately, in the event we have a resident with a confirmed positive COVID-19 test. We ask that you send your current email address to questions@heritage1886.org so we may also contact you via email, or call 1-833-623-0162 with any questions.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep them safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

COVID-19 Update

Dear Residents, Families, and Community Members,

We are grateful to report that as of this writing, none of our Heritage or Heritage affiliated communities have any positive cases of COVID-19. We continue to work diligently to ensure the health and safety of our residents and staff.

As mentioned in my last communication, residents of our skilled nursing facilities are being closely monitored for any signs or symptoms. We continue to check temperatures three times per day. The same is true in our assisted living communities with temperatures being taken twice daily. We continue to reach out to those who reside in our independent living communities to check on their health and have expanded our services to include meal delivery and grocery pick up.

The leadership teams of our communities have completed table top drills and each community currently has the necessary personal protective equipment in place for the safety of our staff, should we have a positive case. In the event of a positive case, each skilled nursing facility has a dedicated location for those individuals. Staff are aware of the procedures that will be followed to assure their safety and to avoid any potential spread throughout the facility.

I want to remind you that we are now going on 18 days since our communities essentially went into a quarantine scenario. All visitation was stopped and all congregate dining and large group activities were discontinued. Staff have been wearing surgical masks anytime they are working in direct care areas. All of these steps have been taken to avoid unknowingly introducing COVID-19 into our facilities.

In addition to the steps being taken to assure the health of your loved ones, our teams are working diligently to provide opportunities for life enrichment and connection with those under our care. Please feel free to contact the appropriate facility if you want to arrange a virtual visit. Additionally, in some of our communities, window visits may be possible.

We have been blessed to receive many donations from the community, and we know that many of you are praying for our residents and staff. Words cannot express how important your support is to our care teams! We continue to seek God’s supernatural protection for our residents, staff, and communities.

Sincerely,
David Smeltzer
Heritage President and CEO

UPDATED 3/19/2020

Letter for Skilled Nursing

Residents, Families, and Friends of Rolling Fields,

I am glad to be able to reassure all of our residents, staff, families and friends at this time that all of our facilities still do not have any confirmed cases of Coronavirus. We have followed all of the guidelines put into place by local, state and federal departments and organizations and are confident we are as prepared as we can be to deal with this pandemic as it continues to grow in our regions. In an attempt to keep families well aware of the most recent recommendations by regulatory bodies, below are some of the most recent directives:

• No Visitation – Multiple agencies have prohibited all visitation to Skilled Nursing facilities and Assisted Living/Enriched Housing Facilities. We continue to diligently work to ensure we have sufficient and effective methods of communication in place so residents can communicate with their families during this time.
• No Communal Dining – The Federal Government has prohibited communal dining in the Skilled Nursing Setting. While there are a few exceptions to this as medically necessary, all meals in our Skilled Nursing and Assisted Living/Enriched Housing Facilities are being served to our residents in the comforts of their room. We are enlisting all of the staff we can to ensure everyone has the assistance they need to eat and continue to receive the nutrition they need to stay healthy.
• No Group Activities – A directive has also been given by the Federal Government to prohibit all group activities. Our residents need just as much if not more socialization during this period so all of our activity and facility staff are working together to ensure residents have individual activities to do, and remain actively engaged.

While these are just a few of the near overwhelming guidelines and precautions we are facing, I wanted to ensure all of our residents, families, friends and employees that Rolling Fields is continuing to put the safety of our residents at the forefront of everything we do. I would encourage you to continue to check our Facebook page and websites for important updates.

Rolling Fields has had the pleasure of serving members of our community throughout its history. There have been trying times in the past and there will be many more difficult times in the road ahead. The constant during that time has been the unwavering support of our residents and their families, the dedication and passion of our employees, and God’s faithfulness in every situation. As we expect this virus to have even more of a direct impact on our communities in the coming weeks, we will continue to need that same dedication, support and prayers to ensure the health and wellbeing of all of those entrusted to our care.

Sincerely,
Mark Smeltzer
Regional Manager Skilled Nursing Operations

UPDATED 3/18/2020

Letter to Friends of Rolling Fields

As COVID 19/Coronavirus is an ever-changing, fluid situation, we want to provide an update of new restrictions that will be implemented immediately. These are in addition to the steps we outlined in our letter to you last week. Please know, our response team is diligently monitoring updates and recommendations from local, state, and federal agencies on an hourly basis and will make any necessary changes to continue to ensure the health of our residents.

Effective immediately*:

1. We will be offering grocery delivery services to our independent living residents to help mitigate risk by reducing your off-site travel
2. At this time, we are asking for non-medically necessary visitation to stop. In the case of essential visitors, a screening form must be completed. Any exceptions to the screening or this practice will be at the sole discretion of the facility administrator
3. At this time, we are asking our residents to adopt the following best practices and guidelines as they have been communicated from various governmental bodies:
   1. Avoid group gatherings over 10
   2. Self-isolation if over the age of 65
   3. Reduce unnecessary travel and appointments
   4. Utilize grocery delivery service as offered above
   5. If you must leave the building, a screening form must be completed upon re-entry
   6. There will be no group dining; meals will be delivered to apartment residents
   7. No group activities
   8. IL residents in cottages or homes may order take-out meals which can be picked up outside the main entrance if applicable

At this time, there continues to be NO confirmed or suspected cases of COVID-19 in any of our communities. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local health departments, and we will continue to adjust our policies and procedures as needed. The facilities will continue to reach out to families with any changes as able, and we encourage you to monitor our websites and Facebook pages for the latest facility information. Administrators will also be communicating updates as they occur.

We are committed to the safety and well-being of our residents and have put these measures in place to keep our residents safe. Please do not hesitate to reach out to the facility with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our residents and families well informed of these changes. Working together, we can minimize the impact of this virus on our community and continue to promote Hope, Dignity, and Purposeful Living to each and every resident in our care.

*Please note, these guidelines are specifically for independent living residents, and do not apply to other levels of care.

Sincerely,
Lisa Haglund
Vice President of Marketing, Sales, and Development
On behalf of the Heritage Leadership Team

UPDATED 3/13/2020

Letter to Friends of Rolling Fields

Dear Friends of Rolling Fields,

As you are aware from news reports, there are confirmed cases of Coronavirus/COVID-19 occurring in our state. Heritage Ministries along with Rolling Fields is committed to taking the appropriate steps and precautions in order to keep our elders and care partners safe. Although there are no suspected or confirmed cases here in our immediate community at this time, we are taking proactive steps to prevent the spread of COVID-19 among our residents and staff. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local Health Departments, and we will continue to adjust our policies and procedures as needed.

Taking into account suspected confirmed cases from the surrounding areas and guidance from Pennsylvania State Department of Health and other regulatory bodies, we are restricting all visitation at our Skilled Nursing Community at this time. We are actively trying to reach out to families personally to inform them of this change. The facilities will continue to reach out to families with any changes as able but encourage you to monitor our website and facebook page for the latest facility updates.

All community care partners are working on systems to be able to allow family members to communicate with their loved ones via telephone or video conferencing. Please contact the community to have them assist in setting up specific times so we can ensure all residents and families have the ability to do so.

Our Community is now limiting larger gatherings of care partners and elders and keeping them to small groups at this point to limit possible exposure. Our activity and dining service care partners are working with other care partners to ensure we are still promoting each elders’ highest well-being and making all of their nursing and non-nursing related needs continue to be met daily.

Heritage Ministries along with Rolling Field is committed to the safety and well-being of our elders and has put these measures in place to first and foremost keep our elders safe. We have a team in place that is diligently monitoring news updates and guidance from local, state, and federal agencies on an hourly basis and will make any necessary updates to continue to ensure the health of our elders. Please do not hesitate to reach out the community with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our elders and families well informed of these changes. Working together, we can minimize the impact of this disease on our community and continue to promote Hope, Dignity, and Purposeful Living to each and every resident in our care.

Sincerely,
Mark Smeltzer
Regional manager of skilled nursing operations

UPDATED 3/13/2020

Visitation Update

To comply with directives from local and state Departments of Health, WE ARE RESTRICTING ALL VISITATION at our skilled nursing facilities and assisted living communities at this time. Visitation hours for independent living communities are 10am to 7pm.

UPDATED 3/10/2020

Statement from Rolling Fields
Regarding COVID-19

Tonya Moyer, administrator at Rolling Fields Elder Care, a Heritage rehabilitation and skilled nursing community in Conneautville, PA, acknowledged this week that Rolling Fields is prepared should COVID-19 coronavirus reach Crawford County.

Moyer stressed that while Rolling Fields currently has NO confirmed cases of the COVID-19 coronavirus, they are taking precautions.

She shared, “At Rolling Fields, our elders and those we serve are our highest concern. The health and safety of both our elders and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. The steps we are implementing are directly tied to the recommendations of the CDC and Pennsylvania Department of Health, and we will adjust our steps if those recommendations change. We are not holding events that bring outside groups of people, and are minimizing large group and outside trip activities to lessen the chance of exposure. Our staff has been well trained in preparation to support our elders.”

Presently, visitors are being limited at Rolling Fields, and any individuals, including vendors and employees are being screened daily before entering a Rolling Fields building. Those who exhibit any symptoms, have recently traveled, or have been near anyone ill with symptoms are not currently being granted entrance.

Rolling Fields and Heritage staff have prepared extensively for any potential cases in the area. Lisa Haglund, Heritage vice president of sales, marketing, and development, explained that she has confidence in the team. “Rolling Fields and Heritage have taken a proactive approach to prevent the spread and transmission of COVID-19 within its communities. Heritage has formed a COVID-19 task force, including experts in the fields of nursing homes, and senior housing, and includes a CDC certified infection preventionist. I have the utmost confidence that this team of experts have prepared Rolling Fields and Heritage to respond in a manner that keep our elders, staff, and families safe.”

UPDATED 3/4/2020

Statement from Rolling Fields
Regarding COVID-19

At Rolling Fields, our residents and those we serve are our highest concern. We would like to assure the public that we currently have no suspected or confirmed cases of COVID-19 (Coronavirus) at Rolling Fields. The health and safety of both our community members and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all.

The steps we are implementing are directly tied to the recommendations of the CDC and the Pennsylvania Department of Health, and we will adjust our steps if those recommendations change.

• Effective immediately, we are asking visitors to not enter our communities if they are exhibiting any type of symptoms or have recently traveled to any area of concern.
• We are limiting events that bring outside groups of people to Rolling Fields communities and are minimizing large group and outside trip activities to lessen the chance of exposure.
• Our staff has been well trained in preparation to support our residents.

We thank everyone for their patience and cooperation. Working together we can minimize the impact of this disease on our community.